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Speedy next business day dispatch
Phone 1300 722 781

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Customer Service

Order Placement
All orders for Sassy Kids Parties are taken via our website with payment taken at time of order. Once your order has been taken you will be sent a confirmation email containing the details of your order.
Order Tracking
You can track your order via your on our website. Simply log in to your account and check what stage your order is at.
Delivery
Supply packages are delivered Australia Wide via Australia post within 5-10 working days, a flat fee of $9 is charged Australia wide. Orders can be Express Posted for a delivery charge of $15. Hire packages are delivered to your door prior to the day of your party. Hire packages are delivered free of charge. Invitations for hire packages are posted out as soon as the order is placed.
Terms & Conditions
The hirer is responsible for theft, damages, or breakages to equipement. The items are to be returned clean, otherwise an extra charge is levied. Table clothes and table runners are not to be washed but returned dry to aviod mildew. All items are to be returned on the due date or an extra levy will be charged. Sassy Kids Parties accepts, to the poin of the law permits, no responsibility for injury to persons or damage to property caused by items of hire.
Security
You can order with complete confidence at sassykidsparties.com.au, our e-commerce system processes all credit payments via Paypal. PayPal is the safer, easier way to pay online without exposing your credit card number. Fraud protection is built in. To read more about Paypal security visit their website at www.paypal.com.au
Privacy
At Sassy Kids Parties we recognize and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give-away any information we may have on any of customers or members. Our servers employ industry standard security procedures to protect all our information from unauthorised access.
Why do we gather information? We collect information from you for the main purpose of processing and delivering your order, including calculating location specific sales taxes, shipping and delivery charges. We do not disclose or make available any of your personal information to any third parties under any circumstances.
What information do we gather? To ensure sassykidsparties.com.au is a secure, safe, personalised and user-friendly shopping environment we require you to create an account with our site to place an order. In the checkout process we request your name, telephone number, email address, postal address, and other information set forth in the checkout proceedure. This information is then stored on our server allowing you on your return visits to sassykidsparties.com.au to access your account, via entering your username & password, which enables you to process your orders faster, track your previous orders, save your shopping cart items to purchase at later date. Other information required in the Checkout procedure, such as billing address, payment and credit card information (if this is your chosen payment method). If the products purchased are a gift, we require the recipients name, address and contact phone number for delivery.
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